IDIS - Internet Delivery Is Safe
Shoppers Resource Centre
The IDIS (Internet Delivery is Safe) Charter gives you the confidence that the retailer displaying the IDIS logo will provide:
• Clear delivery information before you place your order;
• A convenient and reliable delivery service;
• Notification of any delivery limitations / conditions;
• Charges that are complete and simple to understand;
• Access to information on your order progress / history;
• Delivery within the agreed time frame;
• Helpful support with failed / late / attempted deliveries;
• Your goods arriving in good condition;
• A clear returns process, with any limitations / conditions notified prior to purchase.
Please click HERE
to view the complete charter.
The IDIS Delivery Gold Standard goes further and is your assurance that this retailer provides the means to get your delivery to you first time, on time.
To help you get the best delivery service IMRG has produced a Plain Language Guide to Home Delivery which you can read HERE.